Legal
Privacy Policy
Splinz Limited (Company Number: 15924681)
Last updated: 23 August 2024
Introduction
Splinz Limited, a company registered in England and Wales, with company number 15924681 (we, us or our), understands that protecting your personal data is important. This Privacy Policy sets out our commitment to protecting the privacy of personal data provided to us, or otherwise collected by us when accessing our website or when otherwise interacting with you (Services).
It is important that you read this Privacy Policy together with any other detailed privacy notices we may provide when we are collecting or processing personal data about you so that you understand our privacy practices in relation to your data.
The Information We Collect
Personal data is information that relates to an identified or identifiable individual.
We may collect, use, store and disclose different kinds of personal data about you, including:
Identity Data: including first name, middle name, last name and title.
Contact Data: including billing address, email address and telephone numbers.
Financial Data: including bank account and payment card details through our third-party payment processor, Stripe.
Background Verification Data: including details requested as part of our onboarding process to comply with due diligence obligations, anti-money laundering laws and related monitoring commitments.
Transaction Data: including details about payments from you to us and other details of services you have purchased from us.
Technical and Usage Data: including internet protocol (IP) address, login data, browser session, device and network information, page view and session statistics, acquisition sources, search queries, browsing behaviour, website access and use data, cookie data, communications with our website, browser type, operating system and internet service provider domain name.
Interaction Data: including information you provide when you participate in any interactive features of our Services.
Marketing and Communications Data: including your preferences in receiving marketing from us and third parties and your communication preferences.
Professional Data: including, where applicable, your professional history, previous positions and professional experience.
Special Categories of Personal Data: This may include details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, and genetic or biometric data. We do not actively request special categories of data, nor do we collect information about criminal convictions and offences unless required or authorised by law.
How We Collect Personal Data
We collect personal data in a variety of ways, including:
Directly
We collect personal data which you directly provide to us, including through the contact form on our website, by email, or over the telephone.
Indirectly
We may collect personal data which you indirectly provide while interacting with us, such as through your use of our website, emails, telephone calls and online enquiries.
From Third Parties
We may collect personal data from third parties, such as analytics providers, cookie providers and marketing providers. See the Cookies section below for more detail.
Purposes and Legal Bases for Processing
We collect and process personal data about you only where we have legal bases for doing so under applicable laws. We rely on the following legal bases:
Performance of a Contract
We process personal data to provide our Services, assess whether to take you on as a new client, and contact you about our Services.
Legal Obligation
We process personal data to comply with legal obligations, including anti-money laundering and anti-terrorism laws.
Public Interest
We may process data where necessary in the public interest, including for background verification and fraud prevention.
Legitimate Interests
We process personal data based on our legitimate interests, including improving our Services, conducting analytics and growing our business.
Consent
Where required, we process data based on your explicit consent. You have the right to withdraw your consent at any time.
Our Disclosures of Personal Data to Third Parties
We may disclose personal data to:
our employees, contractors and related entities
IT service providers, data storage, web-hosting and server providers such as Go High Level
marketing or advertising providers such as MailChimp
professional advisers, bankers, auditors, insurers and insurance brokers
payment systems operators such as Stripe
existing or potential agents or business partners
anyone to whom our business or assets may be transferred in good faith
courts, tribunals and regulatory authorities where required
law enforcement officers in connection with actual or prospective legal proceedings
third parties that collect and process data, such as Meta Pixel or relevant analytics businesses
other third parties where required or permitted by law
Overseas Transfers
Where we disclose personal data to the third parties listed above, those third parties may store, transfer or access personal data outside of the United Kingdom. The level of protection in countries outside of the United Kingdom may be less comprehensive than what is offered in the United Kingdom.
Where we transfer your personal data outside of the United Kingdom, we will do so using appropriate safeguards in accordance with applicable data protection laws. This includes:
only transferring personal data to countries considered to provide an adequate level of protection under applicable data protection laws
including standard contractual clauses in agreements with overseas third parties where required
Data Retention
We will retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for legal, regulatory, tax, accounting or reporting requirements.
We may retain personal data for a longer period in the event of a complaint or where we reasonably believe there is a prospect of litigation in respect of our relationship with you.
To determine the appropriate retention